Field Services Analyst 8am - 4:30pm Mon - Fri

Northeast Georgia Health System • Gainesville, GA

330d

About The Position

Provide basic to medium complexity installation, support, and troubleshooting for desktops, laptops, thin clients, audio/visual, mobile devices, VoIP phones, printers, and other end-user devices. Provide support to various departments and locations, depending on needs and demands, following appropriate protocols and procedures for each area. Identify and recommend solutions, technologies, and processes to improve end-user experience and increase capabilities.

Requirements

• Associates Degree or four (4) years IT experience in lieu of degree.
• Two (2) years of IT experience required.
• Technical experience in three (3) or more of the following areas: PCs, laptops, thin clients, VOIP, Audio/Visual, network troubleshooting, mobile devices, as well as various peripherals and operating systems.

Nice To Haves

• CompTIA A+ certification.

Responsibilities

• Provide prompt and professional customer service to all end users.
• Coordinate new hardware and software requests with end users to ensure the equipment requested is adequate for their needs and meets the organizational standards.
• Document technical processes and procedures, as necessary.
• Provide on-call support as required by the schedule.
• Monitor ServiceNow tickets, ensuring SLA's are met and tickets are resolved in a timely manner.
• Identify opportunities and implement solutions for automation and process improvement.
• Work collaboratively across the organization.
• Accept ownership of tasks and engage others as needed.
• Ability to determine root cause analysis on repetitive problems and provide solutions.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree