Field Service Training Specialist (PDX)

Subaru Of America • Portland, OR

322d • $70,000 - $85,000

About The Position

The position involves working closely with the Field Service Training Managers (FSTMs) to deliver technical training effectively. The role focuses on cultivating the growth of apprentice technicians through facilitation, coaching, and feedback, which directly impacts retailer technical knowledge, profit maximization, warranty cost reduction, and customer satisfaction. The position also requires maintaining communication with various internal and external contacts to support retailer technician education and enhance Subaru's engagement in the community.

Requirements

• Bachelor's Degree or equivalent work experience in lieu of degree (e.g., Associate's Degree and at least 4 years of teaching or automotive-related work experience).
• Instructional and course evaluation skills.
• Ability to prioritize multiple projects.
• Strong conflict resolution and creative thinking skills.
• Strong organization, planning, and time management skills.
• Strong background in hands-on automotive repair and diagnosis.
• Ability to work in a team environment.
• Excellent verbal and written communication skills.
• Ability to give and receive constructive feedback and direction.
• Ability to operate vehicles in a shop environment and follow established safety guidelines.
• Must possess a valid driver's license and maintain an acceptable driving record.

Responsibilities

• Facilitates select instructor-led courses at area training centers (ATCs) and oversees Skills Assessments.
• Prepares vehicles, classroom, and lab areas for Technical Training classes.
• Visits retailers, service managers, and Subaru-U schools in coordination with the FSTM(s) and hosts Training Planning meetings.
• Answers questions related to class scheduling and other technical training topics as required.
• Provides feedback on course quality, retailer engagement, and perceived retailer value to upper-level management.
• Builds connections between internal and external groups to stay current on industry trends and repair methods.
• Maintains operational condition of the Area Training Center including resources, vehicles, tools, and equipment as required.
• Learns to perform all duties unsupervised and engage in professional relationships with various stakeholders.
• Introduces the Subaru brand and technology to automotive schools through targeted training of vocational instructors.

Benefits

• Medical, Dental, Vision Plans
• Pension, Profit Sharing, and 401K Match Offerings
• 15 Vacation days
• 9 Company Holidays
• 5 Floating Holidays
• 5 Sick days
• Tuition Reimbursement Program
• Vehicle Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees