Field Service Trainer

Swire Coca-Cola • Tempe, AZ

54d

About The Position

Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,900 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home. What does a Field Service Trainer do at Swire Coca-Cola? The Field Service Trainer plays a critical role in building, developing, and delivering training programs that enhance the technical expertise of 150-200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians. As a Cold Drink Equipment (CDE) subject matter expert, this position supports managers, supervisors, and the sales organization by providing essential training and technical guidance. The Trainer designs and implements customized training programs to ensure technicians have the necessary skills to properly diagnose, repair, prepare, and install equipment. In collaboration with the Coca-Cola North America Operating Unit (NAOU), the Trainer leads the execution of both virtual and in-person training sessions, ensuring technicians meet certification standards and maintain peak performance in servicing equipment.

Requirements

• Bachelor's Degree in business related field preferred and
• High School Diploma (or GED) with additional experience as detailed required
• 2-4 years Progressive experience leading or managing people required and
• 2-4 years CAM Experience or experience in a related technical field preferred and
• 1-2 years Experience managing and or implementing projects preferred
• Good interpersonal skills, dependable, results driven, timely decision making, ability to delegate
• Proficient in Outlook, Word, Excel, and PowerPoint

Nice To Haves

• Bachelor's Degree in business related field preferred
• 2-4 years CAM Experience or experience in a related technical field preferred
• 1-2 years Experience managing and or implementing projects preferred

Responsibilities

• Executes on Customer Asset Management (CAM) direction, strategy, goals, and objectives within assigned area.
• Builds, develops, and delivers training programs that enhance the technical expertise of 150-200 Field Service, Equipment Fulfillment Center (EFC), and Remanufacturing Technicians
• Partners with management, technicians, NAOU, and suppliers to design and implement customized training programs to ensure technicians have the necessary skills to properly diagnose, repair, prepare, and install equipment
• Audit completed field service activities to ensure compliance to reactive service and install standards.
• Audits equipment process, procedures and inventories as assigned
• Fosters internal and external relationships within assigned regions
• Performs other duties as assigned.

Benefits

• Health coverage (3 medical options, dental and vision)
• 401(k) Retirement Plan w/company match
• Health Savings Accounts w/company match
• FREE virtual primary care, acute careand physical therapy
• FREE Employee Assistance Program
• Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
• Discounted & free product
• Tuition reimbursement
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED