Field Service Technicians

Piper Networks•Everett, MA

15h•$35 - $35

About The Position

Field Service Technician Are you looking for an exciting opportunity to showcase your electrical and mechanical troubleshooting skills and looking for shift work, then you've come to the right place! At Piper , we're searching for driven full-time Field Technicians (3) three positions available to join our dynamic team in New York City or Philadelphia area. You will be required to work a schedule of Monday-Friday, 7:00am – 3:30pm. Some flexibility will be required for hours outside of this. Must be willing to travel for job (80%). We are offering a competitive range of $35.00 per hour , based on experience. But that's not all we offer! You can also enjoy these excellent benefits and perks: Medical insurance with $450 toward your monthly premium Employer-paid vision and dental Employee assistance program Life insurance 401(k) plan with an employer match 13 paid holidays, paid vacation, and sick time If you think this job is a fit for what you are looking for, applying is easy. This initial application should take you less than 3 minutes to complete. WANT TO KNOW MORE ABOUT US? We are a leading provider of advanced rail positioning and safety systems for the transit industry. Our expertise lies in offering innovative solutions for train navigation, Maintenance of Way (MOW) vehicle protection, and railway safety. Our enthusiasm for all things trains is evident in our daily discussions, and we embrace the use of Slack channels to spark spontaneous conversations and knowledge sharing. At Piper, we offer a supportive and diverse work culture that values collaboration and innovation. Join our team and help us make a difference! DOES THIS SOUND LIKE YOU? In this role, you will be responsible for responding to field service calls and returns. Ensuring that broken equipment is replaced and repaired. You must have a strong work ethic and be committed to showing up to work on time.

Requirements

Must have a strong work ethic and be committed to showing up to work on time.
Must have valid drivers license
Must be willing to travel for job (80%)

Nice To Haves

OSHA certification preferred

Responsibilities

Incident Handling: Perform troubleshooting via detailed analysis of Hardware and Software failures with the usage of all available diagnostic tools. This includes repair of Hardware on component level and configuration and installation of Software.
Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.
Customer Training: Occasionally instruct and train customers on usage and operation of installed Hardware and Software.
Process Tasks: Receive briefing for incidents and orders from dispatch function.
Update dispatch function of all unforeseen issues.
Provide detailed debriefing on all performed activities.
Proactively inform customers about performed actions.
Continuous Improvement Process: Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible.
Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for it.
Training: Participate in regular hardware and software training (on the job, classroom and web-based training) according to the corporate training requirements and receive certification after passing relevant test.
Receive technical guidance from Senior Field Service Technicians.
Based in NY or PA area with travel to various remote locations between Washington DC and Boston, MA.