Field Service Technician

Rotex Global-posted 8 months ago
Full-time • Entry Level
Cincinnati, OH
Machinery Manufacturing
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Rotex is seeking a Field Service Engineer to join our team. This role is not an IT Tech position. The successful candidate will be responsible for troubleshooting machine downtime, performing overall machine assessments, and providing recommendations for repair or improved productivity. The position involves overseeing onsite parts removal, installation, and assembly, as well as providing written post-visit reports with an overview, observations, recommendations, and accompanying quotes for recommended parts. The Field Service Engineer will also maintain a reasonable 'on-call' status to answer customer questions via phone and email, and assist in developing department documents, standards, and processes as necessary.

  • Troubleshoot machine downtime and perform overall machine assessments.
  • Provide recommendations for repair or improved productivity.
  • Perform new machine start-up inspections and operations training.
  • Oversee onsite parts removal, installation, and assembly.
  • Recommend parts and service solutions to improve machine uptime, maintenance, and operation.
  • Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts.
  • Provide Rotex Engineering with equipment design and feature recommendations based on field observations and customer feedback.
  • Maintain a reasonable 'on-call' status to answer customer questions via phone and email.
  • Assist in developing department documents, standards, and processes as necessary.
  • An associate's degree in engineering or a related field.
  • 1-2 years of relevant mechanical engineering or maintenance experience, or an equivalent combination of education and experience.
  • 1-2 years of experience in electromechanical systems.
  • Ability to travel 50-75% of the time.
  • Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, Excel, and Outlook.
  • Experience with Microsoft CRM preferred.
  • Basic knowledge of SolidWorks (3D) and AutoCAD (2D) or similar platforms preferred.
  • A robust PTO policy with 15 days of paid vacation, 11 paid holidays, and 6 paid sick days.
  • Comprehensive medical, dental, and vision insurance.
  • MD Live, RX help center, Medical Advocate Program.
  • Company paid short-term and long-term disability.
  • Generous 401K Matching Program - 3% automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved.
  • Competitive pay.
  • Opportunities for development and advancement.
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