Field Service Technician

Bastian Solutions • Maryland Heights, MO

75d

About The Position

The Field Service Technician role is a traveling role that provides both mechanical and electrical support at our Robotics facility as well as at our client facilities. Field Service Technicians use a variety of tools and skills to provide customer support and ensure client satisfaction.

Requirements

• 2 year degree from technical school and 6+ years experience within a Service Tech role.
• Skilled in mechanical, electrical, pneumatic and PLC troubleshooting.
• Strong knowledge of VFD (variable frequency drive) applications.
• Strong interpersonal skills required.
• Literate with MS Office software suite and Internet/e-mail.
• Material Handling, Robotics, Manufacturing or Packaging background required.
• Strong technical aptitude and extensive knowledge of equipment operation and maintenance.
• Experience in industrial robotic applications and conveying in the packaging field (palletizers/packers) preferred.
• Solid understanding of application of contemporary industrial control systems.
• Strong demonstrated sense of customer service.
• Must be eligible to work in the USA long term without sponsorship.

Responsibilities

• Understanding of Relay Logic, Frequency Drives, Photocells, Proximity switches, high and low voltage systems, 1 & 3 phase electric circuits.
• PLC Programming; Computer/PLC, HMI, Robotic checkout and startup.
• Peripheral equipment interface (Scales, printers, etc).
• Commissioning of robotic products, both internal and external customer sites with little assistance.
• Site manager role and supervision of sub-contractors at external customer sites with little assistance.
• Conducts training for external customers with little assistance.
• Provides customer service support for internal and external customers in a timely manner with little assistance.
• Receives assignments for location/customer from management, responsible for execution of solutions independently, following company standards.
• Close coordination with Service & Project Manager as applicable.
• Starting up and troubleshooting of equipment with little assistance.
• Final check of equipment layouts in preparation for installation with little assistance.
• Providing feedback on project successes and challenges to be incorporated into the Project Manager's Lessons Learned document with little assistance.
• Review control schematics.
• Product Testing that may require lifting items weighing up to and including 50 pounds.
• Occasional service visits for warranty issues or scheduled service.
• Site visits (other than emergency service) to be scheduled well in advance with goals for each trip discussed with Service Manager.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation/Holiday Pay
• Tuition Reimbursement
• Volunteer Work
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree