Field Service Technician
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About The Position
PayComplete is a global technology company that provides cloud-based software, devices, and services for self-service financial transactions and broader payment solutions. Our core offering is an IoT platform designed for financial transactions that run on various devices, from cash recyclers to Point Sale systems, kiosks, cashless technology, etc. Our solutions are used globally by retail, transportation, and financial service customers. We create value by developing customizable software, devices, and service solutions that reduce cost, eliminate risk, enhance productivity, and improve the user experience. The Service Technician is responsible for direct management of all aspects of customer service and care to keep our machines maintained at optimal level and deliver great experience and high-quality. In this role, you will handle complex issues, escalations from support call center or service partners, and field duties related to new opportunities. Performing phone technical support, product technical training and installs are the key function of this role in partnership with riggers. Additionally, you will be performing quality repairs on various currency recycler and smart safes, including PCs, printers, coin sorters, bill validators, and electronics. This position is also required to document and assist in creating related service procedures used within the Department. The primary role of a service technician is to resolve technical customer problems.
