Field Service Technician

Cleveland/Price-posted 5 months ago

Full-time

Palm Springs, CA

251-500 employees

Utilities

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The Technical Application/Field Service Engineer at Cleaveland/Price plays a pivotal role in ensuring the efficient operation and performance of automation equipment and disconnect switches. This multifaceted position involves troubleshooting, repairing, and providing technical support for a range of electrical and mechanical Cleaveland/Price system products. Whether conducting on-site installations, delivering emergency technical assistance, or offering training sessions, the Technical Application/Field Service Engineer is committed to delivering exemplary service to both internal and external customers. With a keen eye for detail and a strong understanding of electrical diagrams, this role involves evaluating product functionality, identifying areas for improvement, and collaborating with cross-functional teams to implement solutions. From providing technical sales support to conducting product testing and generating comprehensive reports, the Technical Application/Field Service Engineer contributes to the continued success and innovation of Cleaveland/Price's products and services.

Diagnose and resolve issues with automation equipment and disconnect switches to ensure uninterrupted operation and maximum efficiency.
Schedule and deliver timely emergency technical support and field service on an on-call basis, demonstrating a commitment to customer satisfaction and problem resolution.
Provide comprehensive installation support and training for automation equipment and disconnect switches, both onsite and in a classroom setting, to ensure proper setup and functionality.
Conduct thorough inspections, evaluations, and testing of electrical and mechanical Cleaveland/Price system products to assess operational status, functionality, and repair needs.
Offer expert technical sales support to internal and external customers for automation equipment and disconnect switches, utilizing various communication channels including email, telephone, Teams meetings, and in-person interactions.
Utilize technical expertise to troubleshoot and repair automation equipment at the board and software level, ensuring optimal performance and functionality.
Identify product failures and collaborate with other Cleaveland/Price departments to develop and implement effective product improvement solutions, contributing to continuous enhancement and innovation.
Maintain accurate records and documentation, including RMA requests, quality feedback, field service trip reports, and expense reports, using tools such as SharePoint, Word, Excel, PowerPoint, etc.
Demonstrate proficiency in reading and understanding drawings and electrical diagrams to facilitate effective troubleshooting and repairs.
Occasional local travel within Southern California and customer support outside of the region may be required to fulfill job responsibilities.

Associate in electrical, electronics or technical electrical field.
7 years' experience in troubleshooting and repair of electronic products and technical electrical systems.
Advanced knowledge and proficiency of mechanical and electronic test equipment.
Understanding of the electrical utility industry, including knowledge of industry standards, regulations, and best practices related to automation equipment and disconnect switches.
Excellent verbal and interpersonal skills to effectively communicate with customers and coworkers of all levels in a professional manner.

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