Field Service Technician

Edson Packaging Machinery Ltd. • Waukesha, WI

294d

About The Position

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. ProMach offers rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you. TechniBlend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Requirements

• Proven field service and technical service experience and aptitude
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Willingness to travel up to 70% of the time (primarily domestic / USA)
• Ability to work extended hours and weekends
• Able to effectively organize, schedule, and carry out work assignments with minimal supervision
• Read and interpret technical manuals, blueprints, diagrams
• Understanding of the safe operation of hand tools and power equipment
• Effective communication skills, verbal as well as written
• Well-developed skills in problem solving and troubleshooting
• Broad technical knowledge of process and/or industrial automation
• Mechanical aptitude and ability to perform mechanical and physical tasks
• Ability to support customers during and after hours on a scheduled basis

Nice To Haves

• Brewing, Food & Beverage processing equipment experience a plus
• Ambitious, fun & flexible
• Organized, with strong time management skills and a strong work ethic
• Technical curiosity is critical
• High attention to detail

Responsibilities

• Support TechniBlend (OEM) equipment and systems at customer production facilities
• Diagnose and troubleshoot technical errors with equipment and determine proper solutions
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers
• Perform modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements
• Perform troubleshooting of mechanical, controls, and instruments at fabrication shop or at customer site locations
• Work well with customers and fellow technical service and engineering personnel
• Provide training to the customer staff on equipment operation
• Produce timely, accurate and detailed service reports
• Comprehend customer requirements and make appropriate recommendations and modifications as required

Benefits

• Comprehensive medical/dental/vision programs
• Life insurance
• Disability insurance
• Paid time off programs
• Retirement savings plan with a company match
• Wellness program
• No waiting period for benefits - eligible on first day of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree