Field Service Technician

Panasonic-posted about 2 months ago
$29 - $33/Yr
Full-time
Hybrid • Houston, TX
Computer and Electronic Product Manufacturing
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The main responsibility is to provide onsite technical support to customer specific products. Establish a strong understanding of the technical specifications of our product so that a high level of assistance can be provided to our customers. Provide professional support and repair at customer sites across the Midwest region through interaction of service and factory support. Uses technical knowledge to make decisions regarding repair of product and software.

  • Provides technical support for one or more products or processes that Panasonic SMT solutions provide.
  • Carries out technical assignments to install, modify, and repair factory automation equipment and software at customer sites, with minimal assistance or supervision.
  • Maintains knowledge of the SMT process.
  • Maintain a proactive approach in resolving customer and internal company project issues, while exercising effective time management.
  • Assume responsibility for onsite Service project management, prioritizing equipment and technical issues for immediate corrective actions.
  • Demonstrate strong capability to complete software and equipment installations and projects.
  • Effective and efficient troubleshooting, while working in potentially high-pressure circumstances.
  • Provide customers with timely and accurate technical information in a positive, straightforward, and professional manner.
  • Conducts meetings with customers to address open issues.
  • Provide basic software system and equipment operation, troubleshooting, and maintenance training to customers.
  • Assist TAC in covering Telephone Hot Line.
  • Conduct research to resolve customer issues to ensure an excellent overall custom experience.
  • Create Service Notifications and other documentation for communication of problem resolution for future use.
  • Prepare equipment documentation and reports, including installation reports, acceptance reports, service orders, and warranty reports.
  • Provide assistance with Factory Modifications, equipment refurbishment, rebuilds, predictive/corrective maintenance programs, and equipment calibration projects.
  • Provide assistance and consultative services to customers in site preparation for equipment installations.
  • Effective management and execution of administrative tasks, such as travel arrangements and expense reports.
  • Supports sales force in developing and maintaining close account relationships and satisfying technical customer requirements.
  • Liaison between Field Service Technicians, TAC Support, and Sales/Marketing during the initial portion of the Product Life Cycle.
  • Provide timely feedback to sales regarding information gathered at customer.
  • Supply technical information and other detail to factory/customer to provide resolution to technical issues.
  • Participate in exhibitions and demonstrations of equipment, at trade shows, PA demo room, or at customer sites.
  • Two-year Technical or Vocational school, or relevant military training required.
  • Two - Three years industry experience is preferred.
  • Functional ability to operate a PC and appropriate software programs is preferred to accomplish specific duties listed above.
  • Ability to travel as required by the position.
  • Ability to resolve conflicts thinking strategically and embraces collaborative engagements.
  • Capability of showing technical leadership in the development of the service team.
  • A high degree of initiative, creativity, and trouble-shooting skills.
  • Strong written and oral communication skills, with the ability to interface effectively and professionally with all organizational levels.
  • High Performance Culture
  • A focus on Diversity, Equity and Inclusion
  • Teamwork and Collaboration
  • Rewards and Recognition
  • Learning & Development Opportunities Across Multiple Business Units
  • Competitive compensation packages
  • Hybrid work model
  • Comprehensive health, dental and vision benefits
  • Paid Parental Care Leave
  • Educational Assistance
  • Volunteer time off
  • Total Well Being Program
  • Employee Referral Program
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