Field Service Technician

Milan Laser Hair Removal-posted 7 months ago

$80,000 - $85,000/Yr

Full-time • Entry Level

Phoenix, AZ

Personal and Laundry Services

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Join our dynamic team as a Field Service Technician, where your technical expertise meets exciting travel opportunities! In this role, you'll provide essential support to our clinics while traveling extensively to diverse locations. Your mission will be to diagnose, troubleshoot, and repair cutting-edge laser equipment and systems, ensuring they operate at peak performance and minimizing downtime. Your problem-solving skills and technical know-how will play a crucial role in delivering outstanding service to our clients.

Perform routine maintenance, inspections, and repairs on a wide range of equipment, machinery, or systems, including but not limited to electrical, mechanical, high voltage, and cooling systems.
Conduct quarterly preventive maintenance tasks, including cleaning, replacing, and adjusting equipment to ensure optimal performance and prevent potential breakdowns.
Provide world class customer service by promptly responding to work orders, addressing clinic concerns, and maintaining a professional and courteous demeanor at all times.
Utilize appropriate diagnostic tools and techniques to assess equipment functionality, identify faults, and troubleshoot issues in a timely manner.
Conduct calibration and adjustment procedures to ensure equipment accuracy, efficiency, and compliance with industry standards.
Accurately document all maintenance activities, including inspections, repairs, and services performed, using computerized maintenance management systems (Salesforce). Prepare detailed reports to communicate findings, recommendations, and potential improvement opportunities to our Service Technicians and/or internal stakeholders.
Responsible for accurate inventory counts from all service and repair activities within our inventory management system. Including shipping, receiving & technician tool kits.
Adhere to all safety guidelines, procedures, and regulations while performing service activities. Identify and address potential safety hazards to ensure a safe working environment.
Stay updated on new technologies, equipment, and industry trends through continuous learning and professional development. Attend training sessions or workshops as required to enhance technical skills.

3-5 years proven experience as a Service Technician or in a similar role.
Previous mechanical, electrical, and technical skills, with the ability to diagnose and repair a wide range of equipment required.
Refrigeration/HVAC certification preferred.
Proficient in using various testing and diagnostic equipment.
Salesforce, Slack & Google Suite experience preferred.
Strong attention to detail and multi-tasking skills.
Excellent customer service skills.
Detail-oriented with a strong focus on accuracy and quality.
Exceptional communication skills, both written and oral.
Physical stamina to lift and move up to 80 pounds, stand for extended periods, and perform tasks that require bending, stooping, and reaching.
Willingness to travel 100% of the role, on a predictive & non-predictive basis, including weekends or evenings.
Valid driver's license.
Must live near a U.S. major airport.

Medical, dental, vision, disability and life insurance within 30 days.
Paid time off starting immediately.
7 paid holidays that we are closed.
$50 cellphone stipend paid out monthly.
401k retirement plan with vested 4% employer match after 90 days.
Career advancement opportunities + Culture/environment.
Employees and their spouse or legal partner receive free laser hair removal services.

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