Field Service Technician

Gordon Flesch Company • Madison, WI

5d

About The Position

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associates commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience. In this role you will: Complete technical training as assigned both at GFC locations and at manufacturers national training facilities Develop ability to work independently Primarily service printers and Multi-Functional Devices Become proficient in servicing assigned equipment Troubleshoot basic connectivity issues (print/scan) Update and maintain machine firmware as needed Assist in software installations and support Maintain accurate car stock inventory Efficiently manage service call assignments based on location and priority levels Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software Provide quality customer service with both internal/external customers

Requirements

• High school diploma or equivalent
• Good organizational skills
• Good verbal and written communication skills
• Proficient use of company-provided technology such as: laptops, smartphones, and software applications
• Ability to pass drug screenings and background checks as required
• Ability to lift 75 pounds

Nice To Haves

• Basic understanding of electronics and mechanical systems
• Basic understanding of network connectivity

Responsibilities

• Complete technical training as assigned both at GFC locations and at manufacturers national training facilities
• Develop ability to work independently
• Primarily service printers and Multi-Functional Devices
• Become proficient in servicing assigned equipment
• Troubleshoot basic connectivity issues (print/scan)
• Update and maintain machine firmware as needed
• Assist in software installations and support
• Maintain accurate car stock inventory
• Efficiently manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Provide quality customer service with both internal/external customers

Benefits

• Medical
• Dental
• Personal Time
• Vacation Time
• 401(k)
• 401(k) match
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees