Field Service Technician

LV Search Partners • Mesa, AZ

1d

About The Position

The Field Service Technician is responsible for maintaining equipment repairs, either at the Service Repair Center or onsite at the customer's location. A Field Service Technician is responsible for troubleshooting and repairing equipment upon the customer's request. In addition, this position schedules and completes service calls to ensure proper and timely repairs are completed, coordinates with dispatch daily, maintains accurate paperwork on all repairs performed, as well as performs planned and unplanned scheduled maintenance calls.

Requirements

• High School diploma or equivalent.
• 1-2 years of experience in a similar environment and role
• Ability to verbally communicate with customer as well as listen to concerns
• Mechanical and electrical aptitude required
• Strong written and verbal communication skills
• Ability to solve problems, analyze, and create a plan
• Must be able to manage own’s time and stay organized
• Must be team orientated and customer focused
• Strong customer care skills
• Valid driver’s license
• Good driving record and must release Motor Vehicle Records upon offer
• Ability to safely operate equipment needed to perform essential tasks
• Ability to operate office equipment such as a computer, telephone, headset, and photocopiers.
• While performing the duties of this job, the employee is regularly required to lift and carry up to 50lbs.
• Frequently kneel, stand, and bend.
• Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.
• Driving on a regular basis on behalf of the company is an essential function of this role. A valid driver’s license and save driving history is required.

Responsibilities

• Must have working knowledge of troubleshooting, diagnosing and repairing floor care equipment, auto scrubbers, vacuums, and electrical systems
• Pick-up and deliver equipment and performs repairs on site
• Provides customer training on the use and maintenance of service equipment
• Follows all applicable safety guidelines, government regulations, company’s safety manuals and/or stated safety policies
• Follows up on all customer requests and questions to ensure appropriate response is made and the customer is satisfied
• Maintains a service van and its inventory
• Process paperwork upon completion of each repair performed
• Maintains a professional appearance and attitude
• Treats all internal and external customers with respect and courtesy
• Perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED