Field Service Technician
About The Position
At DEX Imaging, we’re not just in the business of printers and copiers—we’re in the business of making office life smoother, faster, and a whole lot less frustrating. We are currently looking for a Copier Service Technician in our Phoenix, AZ market who is part problem-solver, part tech expert, and an all-around customer service superhero. If you’re the type of person who enjoys working hands-on with machines, digging into the nuts and bolts, and troubleshooting like a pro, we want to meet you! Join our high-energy team, bring your skills (or we’ll help you build them), and enjoy a role where no two days are ever the same. DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology and an industry leader in delivering outstanding customer service—made possible by hiring and developing great people. Copier Service Technicians must be mechanically inclined, extremely reliable, and trustworthy. They should be comfortable working independently and possess strong communication skills. In this role, technicians perform diagnostics, service repairs, and maintenance on customer- and dealer-owned copier equipment while delivering top-notch customer care.
Requirements
- Valid driver’s license
- Ability to manage service calls that may take longer than anticipated without rushing or becoming frustrated
- Strong customer service skills with the ability to diagnose and solve problems based on non-technical customer descriptions
Responsibilities
- Provide service and customer support during field visits or dispatches
- Manage on-site installation, repair, maintenance, and testing tasks
- Diagnose errors or technical problems and determine appropriate solutions
- Produce timely and detailed service reports
- Follow all company field procedures and protocols
- Collaborate with the technical team and share information across the organization
- Understand customer requirements and make appropriate recommendations
- Continuously update job knowledge through training and educational opportunities
Benefits
- Full-time schedule (40 hours per week)
- Full benefits, competitive pay, and uncapped commissions
- Ongoing training, development, and promotion opportunities
- Excellent corporate discounts
- Employee recognition and rewards programs
- Long-term career opportunities, development, and personal growth
- In-house training and continuous learning
- A supportive company culture that celebrates its team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
