Field Service Technician

Steel Partners•Knoxville, TN

About The Position

Responsible for all areas of field services repair and product delivery and supplies to customer locations, maintaining and repairing equipment, making sure the overall needs of each customer are met, and representing KASCO LLC. in a professional and experienced manner.

Requirements

Accredited High School diploma, Business or trade school or GED.
Excellent mechanical/electrical/electronic aptitude.
Related technician repair skills.
Ability to sell
Strong interpersonal skills - Able to create relationships
Good rapport building skills
Self driven / self starter - Able to work with little direct supervision
Goal oriented
High self esteem
Entrepreneurial drive
Good listener
Professional appearance
Professional demeanor
High attention to detail
Time Sensitive
Follows through with assignments
High integrity/honesty
Financially responsible
Follows directions
Safe driver
Mechanical aptitude - able to comprehend technically KASCO's service program.
Proficient with tools and demonstrated ability to repair things.
Basic electrical knowledge.
Ability to read and interpret machine schematic drawings.
Able to order and deliver repair items.
Ability to operate an electronic tablet, laptop computer, and a smart phone.
Ability to learn new technology and repair and service procedures and specifications.
Able to manage the details of van inventory maintenance and replenishment.
Invoice preparation and checking mathematical aptitude.
To read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
To write routine reports and correspondence.
Ability to speak effectively before customers.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to define problems, collects data, establish facts, and draw valid conclusions.
Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Valid, clear driver's license in the state he/she resides.

Responsibilities

Performs all maintenance and preventative maintenance, such as troubleshooting and repair on food processing equipment, including band saws, juicers, meat grinders, slicers, tenderizers, etc.
Performs safety audits on customer's equipment.
Maximize sales dollars of KASCO services customer calls by delivering/sale of KASCO products and full line of repair services to targeted customers.
Prospects independent specialty stores, small packers and small chains in territory for new business.
Sell special programs created and provided by KASCO.
Provide technical support to customers on proper use of equipment.
Maintain control of inventory including predetermined level of inventory at each customer location. Forecast and maintain KASCO determined level of inventory in field warehouse and truck. Place reorders (per guidelines) with KASCO headquarters in a manner insuring timely and economical receipt of products. Order parts on a timely basis to have inventory available to service customers.
Manage route territory according to established schedule, including the number of stops, and the amount of time spent at each stop. Keep territory on schedule.
Provide special and emergency calls in a timely fashion to assure maximum service and customer satisfaction.
Provide effective administration of the order processing and invoice collection. Through use of laptop computer or tablet or Palm, produce invoicing at store level. For accounts below minimum billing levels, collect payment on delivery of service and properly remit to KASCO headquarters in a timely manner.
Maintain a safe work environment. Adhere to all Company and federal and state safety regulations. Operate vehicle in a safe and courteous manner. Maintains service vehicle according to Company policy. Adheres to all company policies and procedures.
Provide an effective, professional and visible external professional image of KASCO in accordance with company programs and policy which includes: Uniform wearing - clean clothing, proper steel toed shoes Clean and organized van, inside and out. Van stocked with proper tools, product, etc Professional personal communications