Field Service Technician - Salisbury, MD

Motorola Solutions•Salisbury, MD

13d

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future. Provide technical support on specialized telecommunications systems and public safety product applications. Troubleshoot Motorola Solutions software-driven electronics, provision communication system infrastructure, perform optimization of RF and Broadband architecture including legacy analog, advanced digital P25 and data infrastructure. Maintain, optimize, test, support and document complex mission critical communications systems. Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results. Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues. Continuous training in the latest technologies and troubleshooting techniques. Team with Engineering, Project Management, and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations. Perform maintenance of server hardware/OS and software infrastructure and troubleshoot to resolve system/application related issues.

Requirements

Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
Must possess a valid driver’s license and have a clean driving record.
Must be able to pass a background check
High School Diploma/GED
Legal authorization to work in the U.S. indefinitely is required.
2+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service
Experience with one or more of the following: LMR, RF systems, RF interfaces, wired/wireless communication systems or networking equipment
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Nice To Haves

Strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN)
Proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges.
Experience with R.F. interfaces and systems such as transmitters, receivers, and antenna networks.
Knowledge in standard telephony, dedicated data circuits, and packet switching techniques.
Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.
Able to solve customer problems quickly during stressful situations.
Experience with logging recording systems
2 year Associates in Electronics or IT preferred.
Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred.

Responsibilities

Provide technical support on specialized telecommunications systems and public safety product applications.
Troubleshoot Motorola Solutions software-driven electronics, provision communication system infrastructure, perform optimization of RF and Broadband architecture including legacy analog, advanced digital P25 and data infrastructure.
Maintain, optimize, test, support and document complex mission critical communications systems.
Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results.
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.
Continuous training in the latest technologies and troubleshooting techniques.
Team with Engineering, Project Management, and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.
Perform maintenance of server hardware/OS and software infrastructure and troubleshoot to resolve system/application related issues.