Field Service Technician
About The Position
This is a Technician role. Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. See also, Field Support - In-House Services / Repair focus if responsible for performing services and repairs od company's products without traveling to client sites. Qualifications Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To review our applicant data use practices, please visit: https://explore.lnw.com/careers/data-privacy/ At Light & Wonder, your safety is our top priority, and we want to alert you to an increase in fraudulent job postings. These scams often use a company’s name and branding to lure applicants into providing sensitive information or paying fees. To protect yourself: Use trusted job platforms: Only apply for jobs through reputable job platforms and our official company career site www.lnw.com/careers Be cautious of requests for money: Light & Wonder will never ask you to send money or pay any fees in connection with a job offer. If you encounter a job posting that seems suspicious or receive communication requesting payment, please report it to us immediately at [email protected] Please stay vigilant and protect yourself from potential scams. If anyone claiming to represent Light & Wonder asks for payment, report it to us promptly.
Responsibilities
- Performs client-site servicing, repair and/or installation of company product(s).
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Serves as customer contact on technical and service related problems.
- Diagnoses mechanical, hardware, software and systems failures using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime.
- Prepares reports for analysis of product failure trends and service ability issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
