Field Service Technician

Stryten Energy•Carol Stream, IL

28d

About The Position

The Field Service Technician is a customer-oriented individual who provides excellent service and customized solutions. This individual repairs batteries, chargers and battery handling equipment in a timely and efficient manner at the customer's site, while also actively seeking opportunities to offer the right products to the customer. You'll have access to a company vehicle and training to make you effective. But you need to bring a working knowledge of standard shop tools, a good understanding of basic electricity/electronics, and the ability to read, analyze and interpret documents. If you enjoy bringing solutions to the customer and don't mind getting your hands a little dirty, this might be for you! Stryten Energy offers a strong benefit package that includes the following: Competitive based salary Medical, prescription, dental and vision plans Short-term, long term disability and employee life 401(k) plan with Company Match Paid Time Off Paid Holidays Apply online or text strytenjobs to 97211 to begin your pre-screening process! Base offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. The expected pay for this role is $27.00 per hour.

Requirements

High School Diploma or GED equivalent required. Two year technical degree or equivalent combination of work experience and education preferred
One to three years of battery industry or related experience and preferably in a field service environment.
Possess Commercial Drivers License with hazardous material endorsements, or ability to obtain
Working knowledge of standard shop tools.
Good understanding of basic electricity/electronics.
Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure and technical manuals.
Ability to calculate prices accurately when quoting estimates or completion of the work order for billing purposes, such as adding, subtracting, percentages and volume.
Ability to define problems and draw valid conclusions on the work that needs to be performed.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Critical thinking and troubleshooting skills. Ability to work independently with minimal supervision.
Good written, communication and customer satisfaction skills.
High degree of organization, deadline focus, self-motivation and accountability.
Ability to deal with difficult situations and maintain a positive attitude
Analytical ability to prioritize work and move from task to task
Must be detail oriented
Basic computer skills including working knowledge of MS Word and Excel
Ability to regularly lift a minimum 50lbs on a daily basis and 51 to 150lbs with assistance of equipment on a daily to weekly basis

Nice To Haves

Forklift Training Certification a plus

Responsibilities

Ensure work orders/PIR’s are filled out properly and in a timely manner.
Convey all information to the proper contact at the customer’s location to ensure customer satisfaction.
Recognize and recommend safety and EPA issues.
Operate a service vehicle and keep in good working order and stocked correctly, maintained to manufacturer’s specifications.
Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Energy.
Help out where needed (Shop) or as directed by Management
Operate company vehicles in a safe, courteous manner, in all traffic.
Communicate with Management and Sales on any customer issues.
Actively promote point of sale items and allied products and services.
Proper use of company funds and assets in the execution of the job.
Represent Stryten Energy in a neat and professional manner in accordance with Stryten Energy standards.
Ability to operate forklift truck, crane, and reach truck on a regular basis.