Field Service Technician

Brunswick Boat Group•Fond du Lac, WI

1d•Onsite

About The Position

As part of the talented Customer Experience team, act on the front line to provide world-class service to Disney and its rental and work fleet of boats. Technician must assure that all motors and boat controls are functioning properly, and that engines maintain "show ready" appearance. This position is located in Lake Buena Vista on Disney property. At Brunswick, we have passion for our work and a distinct ability to deliver.

Requirements

High School Diploma or equivalent
Minimum of 2 to 4 years servicing outboards, stern drives, rigging, and boat repair required (can include training/school time)
Ability to diagnose and repair marine engines, drive, rigging, controls
Computer literacy and experience with M.S. Word/Excel required
Positive work attitude; motivated self-starter
Integrity and professionalism
Adaptable and flexible to change
Organized, time management skills
Good interpersonal communication skills dealing with customers and management
Sense of urgency, ability to meet deadlines
Able to work both independently and as part of a team

Nice To Haves

Experience in customer service is a plus

Responsibilities

Receive requests from Marina staff in person, over the phone, or via email regarding boat status to understand and prioritize current needs
Provide on-site marine service at assigned customer locations
Provide service dockside or at a maintenance facility
Work under tight deadlines to ensure boats are ready at rental time
Diagnose engine performance, rigging, controls, and gauges, using test equipment and laptop diagnostic software
Provide maintenance services to Mercury products and related boat hardware to factory specifications
Keep detailed Service Logs
Safely and properly operate equipment (i.e., trucks, tractors, trailers, and boats) to perform boat and engine rigging, de-rigging, and boat launching and removal
Maintain work area in a neat and orderly manner
Work weekend day(s) as part of a 5-day schedule and able to rotate days off as schedule changes

Benefits

In addition to base pay, this position is eligible for an annual discretionary bonus.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more.

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