(Field) Service Technician

Sulzer•Cumming, GA

About The Position

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role Job Description The Rental Service Technician provides first level customer support for rental units deployed in the field. They should possess the skills to test, diagnose, troubleshoot, repair, and debug electro-mechanical processing equipment and related systems. The Rental Service Technician must be able to use his or her communication skills to work closely with Engineering, Project Management, and other Field Technicians on complex problems and assume responsibilities for continued customer satisfaction. This position requires frequent travel to customer sites to assist with installation, start-up, servicing / repair of Waste Water Treatment Equipment (WWTE) and related sub-systems, and Operator training. Work assignments may vary.

Requirements

2 years of technical trade or equivalent experience.
Course work or prior verifiable work experience with installing, troubleshooting and/or repairing electrical/pneumatic/automated/industrial equipment.
Must have mechanical aptitude with ability to use various hand/power tools to install/maintain equipment.
Knowledge of electrical components and understanding of electrical current flow with ability to identify and troubleshoot the same.
Must be able and willing to travel a minimum 50% - 60% of the time.
Must be able and willing to learn and apply required customer service skills.
Must have the ability to learn, produce, and submit accurate service and expense reports in a timely manner.
Must have a good mechanical and electrical background in industrial wastewater equipment.
Must be able to read and follow blueprints, machine drawings, and electrical drawings.
Must be proficient in the use of a laptop computer and Microsoft Office suite.
Must be able to use a variety of common power and hand tools.
Must be able to work safely and efficiently according to industry standards.
Must possess a valid driver’s license.
Must have strong troubleshooting ability – The ability to look at the overall picture and determine source of problem/issue.
Ability to qualify for a US passport.

Nice To Haves

Prefer candidate to have knowledge of automated machine controls.

Responsibilities

Assist the Service Technician at FRC2 with the refurbishment of rental units.
Able and willing to travel 50% to 60% of the time to perform service-related tasks at customer sites.
Troubleshoot a variety of Industrial WWTE and resolve mechanical, electrical, and performance issues.
Assist customers on the phone and/or in the field with troubleshooting equipment.
Prepare detailed reports related to site visits, equipment problems/concerns/recommendations.
Adhere to safety policies and use of safety equipment.
Adhere to Corporate credit card and travel procedures.
Position requires the ability to work extensive hours outdoors in sometimes less than ideal situations (adverse weather, noise, and possibly wet conditions)
Physical Demand – Move and/or lift up to 50lbs, constant movement – standing, climbing, and walking.
FRC is a Drug-Free Workplace, Employment subject to passing a drug test.