Field Service Technician

Yamaha Motor Corporation, USA•Cypress, CA

30d

About The Position

Join Yamaha’s Golf Car team as a Field Service Technician in a field-based role supporting a territory across the coastal Carolinas! In this role, you’ll maintain golf cars and build strong relationships with golf course partners. The territory extends from Myrtle Beach, SC to the Virginia border, with Wilmington, NC at its center. Candidates must be located in or open to relocating to the territory. In this role, you will perform warranty and billable work as needed, manage billing and reporting, maintain service truck inventory, and plan business routes, monitoring Golf Fleets, maintaining car condition, as well as reporting problems as they arise using correct communication tools and channels

Requirements

Bachelor’s Degree or equivalent combination of education and experience
Strong mechanical aptitude & 5+ years of engine and vehicle repair experience required.
Must have a clean driving record and valid driver’s license required.
Ability to travel 100% visiting accounts to perform duties, requiring overnight stays, working extended hours as required.

Nice To Haves

Formal technical training in the repair of power sports product a plus.
Proficient in Microsoft Office and Computer system usage.

Responsibilities

Promptly and professionally respond to service calls at golf courses utilizing an automated scheduling system, providing hands on service and customer support following proper Golf Course rules and etiquette.
Complete all service documentation to include work orders, golf car audit report, battery discharge reports, and parts orders. Effectively report (verbal and written) progress and recommendations to management, sales and customer.
Effectively manage Service Truck and Storage location, tracking inventory and sales with provided tools and channels. Efficiently and accurately order, receive ship and audit service truck parts inventory.
Safely operate company vehicles and follow all company policies pertaining to their use and maintenance of the vehicles. Maintain work area, service truck and storage facility in a safe, clean and orderly condition at all times.
Provide training and assistance to golf course customers and Yamaha sales and service personnel staff in system usage, and technical service techniques required to manage fleet service.
Assist Golf Car dealers as needed in the market with service problems and general knowledge. Working with Customers as required.
Assist new and used car sales departments as assigned.
Attend and support company activities & assist other service territories as required.