Field Service Technician

Hitachi•Salt Lake, UT

2d•Onsite

About The Position

Provides maintenance and technical support for Sullair products at customer field locations. Considered an expert on all Sullair rotary products and accessories. Must have broad knowledge and experience on competitive rotary products. Installs new products or enhances existing ones; may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepare detailed service reports to document service visits, issues and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Sullair to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support Sullair Training Department for customers, distributors, and employees. This position will report directly to the Field Service Manager.

Requirements

High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)
2-3 years of air compressor commissioning and maintenance experience
Demonstrated success in technical aptitudes of compressed air systems
Experience with industrial product manufacturing and processes
Strong verbal and written communication skills
Must be able to engage and communicate effectively with all levels of the organization
Strong grasp of Microsoft office required
Ability to read and understand schematics
Ability to work independently or on a team
On time to all meetings / appointments / and scheduled engagements
Disciplined and reliable work habits
Dedicated to completion of responsibilities and work safety
Willing to accept responsibilities within a team environment
The following training must be completed within 6-9 months of the hire date to satisfy the Field Service Technician tier within the HAC Technician Advancement Program.
Sullair “Certified Technician”
Online Oil Flooded Basics
Stationary Controllers
Introduction to Control System
Oil Sampling
Introduction to electrical basics
In Person Oil Flooded stationary
Electrical fundamentals
Sullair Online Piping / instrumentation diagrams
Introduction to VSD
Communication and sequencing
In Person Microprocessor and controls
Variable speed drives
Refrigeration / EPA certified
Compressed air challenge – Level 1

Nice To Haves

Associate’s degree a plus
Technical Trade School a plus
Experience with rotary screw Oil Free Compressors a plus

Responsibilities

Performs any needed service on all Sullair rotary products without supervision
Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products
Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)
On call as scheduled for afterhours customer support
Follow all Environmental Health and Safety policies and procedures
Communicate distributor feedback to Sullair management as Voice of Customer
Drive field concerns to closure in a timely manner
Support goal of service within the Service Department of 95%

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