Field Service Technician - Halton Hills, Canada

Signode

23h•Remote

About The Position

Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment, with over $2B in revenue, 80+ manufacturing facilities, and 9,000+ employees worldwide. Headquartered in Tampa, Florida, Signode is the Transit Packaging Division of Crown Holdings, Inc. This fully remote position requires the candidate to be based in the Halton Hills, Canada area. The role involves performing duties to install and provide on-demand/scheduled service and training for all general-purpose equipment and a wide variety of industrial and customer-specific application machines. Daily travel by auto with frequent overnight stays is required, with daily drive time typically ranging from 1 to 6 hours.

Requirements

High School Degree GED required
1-3 years of transferable experience with electrical or mechanical background.
Basic knowledge of Microsoft systems and general computer mobility.
Safety and Security
Customer Focus
Process Management
Results-oriented
Problem solving
Resourcefulness
Team player
Listening

Responsibilities

Perform daily task in accordance with all Safety regulations and protocols.
Completes all safety related training on time and to expectation.
Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
Technical support and training to Signode Technicians.
Monitor and manage their schedule service calls for accuracy and completion.
Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
Make adjustments and test for proper operation on designated equipment assigned.
Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment.
Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
Design and conduct training programs for repair and/or preventative maintenance.
Prepare comprehensive, non-conformance reports and service bulletins.
Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.