Field Service Technician – Customer Service

Premier Tech•Salt Lake City, UT

1d•Remote

About The Position

Step into the role of a Field Service Technician and become the driving force behind optimizing industrial automation and packaging equipment. You'll not only take charge of servicing, maintaining, and upgrading cutting-edge systems but also act as a trusted advisor, empowering customers to achieve their manufacturing and corporate ambitions. From audits and safety plans to retrofits and training recommendations, you’ll deliver innovative, integrated solutions that elevate performance and productivity. If you thrive on solving complex challenges and creating lasting customer impact, this role is your opportunity to shine! Why join Premier Tech Who we are: Premier Tech - YouTube Your future work environment Thanks to our team's flexible and agile approach, this role can be performed remotely and involves regular travel to our customer sites Your future team At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products. What we offer Health, vision, and dental insurance plans - available day one Short-Term & Long-Term Disability Life insurance Health savings and flexible spending accounts Telehealth Team member and family assistance program 401(K) retirement plan with company match Skills development through University of Premier Tech platform

Requirements

Proven work experience as a field service technician with electromechanical, pneumatic or hydraulic equipment
Associate degree with emphasis in mechanical, electrical or automation
Ability to interpret electrical, mechanical, pneumatic schematics
PLC troubleshooting experience, i.e., the ability to upload and download
High safety proficiency
Consultative selling skills
Excellent time management skills
Great communication and training skills
Proficiency in Microsoft Word, Excel, Outlook
Ability to climb a ladder and lift a minimum of 50 lb weight
Valid US passport and up-to-date state driver’s license
US citizen to access some customer locations; no criminal convictions to inhibit international travel
Mechatronic and electro-mechanic
Robotics — FANUC or similar preferred
Controls — VFD, PLCs, HMI, Allen Bradley or similar
Electrical — high and low voltage
Mechanical
Pneumatics
Hydraulics

Nice To Haves

Service of packaging machinery — an asset

Responsibilities

Manage uptime by proactively identify and address customers’ challenges
Advise and train customers on the equipment
Understand and integrate customer operations and management needs into clear actions and recommendations
Facilitate a harmonious relationship with customers and team members across functions
Report daily on activity, book travels, and report timesheet and expenses in timely manner
Provide technical phone support for troubleshooting and supporting colleagues
Maintain availability for communication with management and customer
Promote services, parts, retrofits and training recommendations to customers in line with helping them reach their objectives
Audit equipment and provide recommendations to optimize uptime
Test equipment to make sure it meets safety regulations
Promote health and safety to mitigate risks and safety issues
Adapt to a changing travel and work schedule — a minimum of 75% travel is expected
Work up to 12 hours per day, possibly nights and weekends as per customer request