Field Service Technician - Home Remodeling

Renuity • Fort Lauderdale, FL

1d • Onsite

About The Position

This role involves learning Renuity's processes and quality standards to deliver excellent customer service. The technician will travel to customer homes to install new products or repair existing ones. Responsibilities include taking preventative measures, escalating customer issues to the Service Department, filling out detailed reports, keeping records of services performed, and explaining equipment issues and repairs to customers. The position also requires physical activities such as lifting and moving equipment up to 50 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, and performing tasks requiring fine motor skills and hand-eye coordination for prolonged periods.

Requirements

• Must have proven experience in window and door installation and general home construction knowledge
• Some experience in glass reglazing is required
• Experience in bath, plumbing, or handy man experience
• Own truck and tools
• Valid driver’s license and auto insurance required
• Excellent customer service skills
• Problem-solving and troubleshooting skills

Nice To Haves

• Bilingual skills in both Spanish and English

Responsibilities

• Learn our processes and quality standards to deliver A+ customer service
• Travel to our customer's homes to install new products or repair existing products
• Take preventative measures, escalate any customer issues to the Service Department
• Fill out detailed reports and keep records on services that have been performed
• Explain issues with equipment and repairs to customers

Benefits

• Mileage reimbursement
• Medical, dental, life and disability insurance plans
• Paid Holidays and Paid Time-Off
• Competitive 401(k) retirement savings plan, matched by Renuity
• Company wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees