Field Service Technician

LED FastStart•Baton Rouge, LA

2d•Onsite

About The Position

BBP is at the forefront of industrial automation, creating solutions that enable our customers to excel in their fields. We believe in fostering an environment that encourages growth, teamwork, and innovation. We are currently seeking a motivated, detail-oriented Field Service Technician to join our team in Charlotte, NC. As a strategic member of a highly collaborative organization, the field service technician will be responsible for installing equipment and investigating and solving customers’ technical problems. In this role, the technician will spend half of their time going out to customer sites and working in the field. The other half of their time will be spent at the in-house automation shop, prepping orders for shipment.

Requirements

Associate’s degree or equivalent from two-year college or technical school
Ability to write reports, business correspondence, and procedure manuals
Ability to calculate figures such as discounts, interest, commissions, etc.
Ability to solve practical problems
Ability to meet the physical demands of this job: stand, climb or balance, stoop, kneel, crawl, move up to 50 pounds, etc.

Responsibilities

Assemble and test equipment
Install new equipment at customer’s facility and ensure full functionality
Familiar with equipment’s software
Provide on-site technical assistance to help troubleshoot and repair equipment
Submit complete service reports for customer invoicing
Review performance reports from customers and inspects malfunctioning or damaged equipment to determine the nature and scope of the problem
Package and ship customer orders
Assemble customer orders