Field Service Technician for Richmond, VA
About The Position
Power Solutions International (PSI) is a leader in large gen-set packaging and enclosures. We provide turnkey, custom power packages that integrate alternators, cooling systems, controls, switchgear, cabling, and protection, delivered as containerized, skid, or walk-in solutions. Our team manages the full lifecycle from application engineering and 3D design to structural fabrication, wiring and piping, sound and thermal management, code compliance, factory acceptance testing, and site support. With scalable production capacity and disciplined program management, PSI delivers repeatable quality and reliable performance on complex builds for mission-critical and industrial applications worldwide. Position Summary: Under the supervision of the Field Service Manager the Field Service Technician installs, inspects and services company provided products and equipment to ensure all issues are resolved to meet company and the customers highest satisfaction expectations. In this role you will travel a minimum of 75% of the time to customer sites often out of state. You will be servicing clients in the Richmond, VA.
Requirements
- High School Diploma, GED, or equivalent experience, including the ability to apply math (fractions, ratios, measurements) and to read, comprehend, and convert instruction manuals/diagrams into work
- Demonstrated success as a Field Service Technician exhibiting flexibility/adaptability to a wide range of work responsibilities, effective problem solving with a focus on delivering results, mechanical aptitude with a range of power tools, and high reliability
- Subject matter expert in the operation, repair, and installation of switchgear(s), diesel and natural gas fuel systems, load banks, PLCs (Modicon, Allen Bradley, Siemens), and other technical service applications, preferably in power generation or a similar industry
Responsibilities
- Install, inspect, and start company-manufactured equipment at customer sites according to specifications, commercial proposals, and company-engineered approved drawings, ensuring that company guidelines and tolerances have been met
- Service all company products at customer sites, including testing, troubleshooting, and adjusting as needed in conjunction with company engineering directives, using various gauges, meters, and electrical testing equipment to check specifications and operational parameters as required
- Provide support to customers over the telephone, email, or in person, addressing questions and problems that align with Company engineering support and directives, where required
- Communicate with appropriate company employees, including but not limited to Quality and Engineering departments, regarding product problems to allow those departments to facilitate problem resolution
- Conduct training and service programs in the operation and maintenance of equipment for customer employees when required
- Complete all required daily expense reports, daily project site activity records, and project-specific documentation for customers and for the company, where required by specific projects
- Determine the acceptance of company equipment erection to activate the warranty on company equipment that is reassembled under the company Technicians' supervision
- Remain technically competent and keep current in new developments within the industry with the assistance of company training, where required or directed
- All other duties as assigned by management
Benefits
- PSI offers a wide range of benefits from medical, dental, and vision to pet insurance as well as discounted prescription plans.
- Additionally, we also provide a 401k match, life insurance and AD&D, short- and long-term disability, and an employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
