Field Service Technician

Community Coffee • Shreveport, LA

29d • Onsite

About The Position

As a Field Service Technician, you are responsible for the installation, maintenance, repair, and removal of brewing and serving equipment at customer locations. This role requires a hands-on approach to problem solving, strong mechanical and electrical troubleshooting skills, and the ability to provide prompt and courteous service. Field Service Technicians play a key role in supporting the sales function by ensuring equipment performs reliably and meets customer expectations.

Requirements

• High school diploma or equivalent required
• Passing score on aptitude test may be required if diploma is unavailable.
• 3 years of experience in HVAC, electrical, appliance repair, or similar mechanical field.
• Familiarity with mechanical and electrical troubleshooting required.
• Valid driver’s license with an acceptable driving record; CDL may be required depending on location.
• Must be at least 21 years of age.
• Must successfully complete a pre-employment physical.

Nice To Haves

• Proficiency with handheld computer devices preferred.
• Knowledge of Microsoft Office (Word, Outlook); experience with SAP S/4HANA is a plus.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Responsibilities

• Prioritize and schedule service calls, equipment installations, removals, and preventive maintenance with guidance from the Warehouse Manager or Field Service Supervisor.
• Drive a company vehicle to customer locations to perform on-site service tasks in a timely and professional manner.
• Install and remove brewing and serving equipment, utilizing plumbing and basic electrical skills as needed.
• Diagnose issues by observing equipment performance and using appropriate troubleshooting techniques.
• Repair or replace defective parts, make mechanical adjustments, and test equipment functionality after service.
• Perform preventive maintenance to ensure equipment longevity and minimize customer disruption.
• Manage parts inventory, including initiating purchase orders for machines and replacement parts as required.
• Properly open and close work orders using a handheld device, record parts usage, and ensure accurate documentation of installations, removals, and repairs.
• Maintain vehicle cleanliness and perform regular inspections and scheduled maintenance.
• Safely handle, label, and store defective or warranty-eligible parts in compliance with company procedures.
• Collaborate with sales representatives and customers to confirm equipment placement and service needs.
• Support bench repair work or in-shop equipment servicing when needed.
• Report any property damage caused by company equipment and assist in documenting incidents in the absence of a supervisor.
• May be asked to perform additional duties, as necessary.

Benefits

• Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees