Field Service Technician

E O JOHNSON CO INC•Waterloo, IA

16d•Remote

About The Position

The Field Service Technicians is responsible for office equipment repair at customer location, meeting with the customer to determine the problem or need and work towards a resolution. The Field Service Technician resolves issues that can be related to areas such as mechanical, electronic, basic computer networks, media, and software. The Field Service Technician may also train users on how to utilize the office equipment properly.

Requirements

High school diploma or GED
Strong mechanical aptitude and computer competent
Experience working in a team-oriented, customer facing environment
Must have a valid driver’s license
Maintain a good driving record
Ability to work independently and as a part of a team
Detailed orientated and organized
Ability to work in a fast-paced, changing environment with constant ongoing training
Excellent verbal and written customer focused communication skills to effectively respond in a professional and friendly manner
Self-motivated and self-directed
Ability to effectively prioritize and execute tasks in a high-pressure environment
Must be effective at troubleshooting, problem solving, and coordinating solutions

Nice To Haves

2-year college degree or related field or military training/experience
Preferred Certifications: CompTIA Network + or A+ Security+

Responsibilities

Communicates daily activities between: Call Coordinators regarding service call activity and completion
Parts personnel for the procuring and status of repair parts
Management to ensure that all possible resources have been made available for the proper maintenance and repair of equipment or support for software/applications
Other service technicians for additional support working within a team enviroment
Customers to understand their needs with focus on their safisfaction
Sales personnel to best meet customer expectations
Train customers in the operation and functionality of equipment
Utilize self-paced, group, and conventional classroom training to insure competency
Maintain Supplied tools, computing devices
Maintain A clean vehicle with a organized area for parts inventory
Maintain An accurate inventory of parts and supplies required to maintain assigned equipment
Referrals to sales department personnel identifying potential to place new equipment
Accurately billing for services rendered to install, maintain, and repair equipment