Field Service Technician

Xylem•Irondale, AL

11d•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. THE ROLE: The Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.

Requirements

High school diploma or equivalent.
6+ months of technical work experience in electrical, mechanical, diesel, or fusion
A clean driving record and valid driver’s license
Capable of obtaining a CDL, class A or B with applicable endorsements
Possess a working knowledge of pump or rotating equipment mechanical design.
Microsoft Word, Excel, PowerPoint, and Outlook skills.
Customer services experience
Excellent communication (written and oral) and personal interaction skills required.
The ability to conduct training to both technical and operations personnel.
Effectively analyze and report data in a logical and systematic way so that it can be used to manage resources.
Develop and write comprehensive technical reports on the assessment of pump repairs and field service calls.
Travel – up to 20%

Nice To Haves

1+ years of experience providing field service in a manufacturing / heavy machinery environment preferred

Responsibilities

Provide Technical support to Customer Service and customers.
Investigate field requirements in terms of design application, and failures for various conditions and determine solutions for customers.
Complete field service assignments as needed
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment and individually
Usually works with direct supervision but can work independently if needed
Perform field service on pumps for customers (i.e., repairs, start up, warranty, testing, installation, etc.). This includes pump and system vibration data collection, analysis, and review.
Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.