Field Service Technician - Albany, NY - Treatment

Stryker Corporation • Albany, NY

63d • $28 - $39 • Onsite

About The Position

As a Field Service Technician, you will play a key role in managing a designated service territory along with repairing and delivering Stryker equipment with a focus on Patient Treatment solutions. You'll work with a diverse range of products, including defibrillators, Automated External Defibrillators (AED), and chest compression systems. This position serves as an excellent opportunity to gain valuable experience and collaborate with sales and support teams to drive business growth and success.

Requirements

• Possess basic electronic and mechanical aptitude. 1+ year experience in equipment repair involving mechanical/electrical skills.
• High School diploma.
• Must be 21 years of age.
• Possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy.
• Willingness and ability to work an extended work week including nights and weekends at times.

Responsibilities

• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades in accordance with the products operation manual.
• Present the highest level of customer etiquette in support of the sales team and promote increased equipment and service usage by establishing and maintaining effective customer relationships.
• Adhere to Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, and cadence of documentation, etc.
• Have ability to explain detailed instruction troubleshooting and inspection procedures.
• Engage in opportunities to collaborate with internal teammates across the business and assist on Field Service initiatives.
• Grow the service business in the territory through the selling of service parts, billable labor and travel, and coordinating with sales to identify and close service contracts.
• Write and present contract proposals to customers and perform product evaluations at the customer's site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees