Field Service Technician

Fresenius Medical Care • Waltham, MA

3d • $26 - $44

About The Position

PURPOSE AND SCOPE: The Field Service Technician performs client-site installation, service and maintenance on company manufactured and/or distributed equipment within the assigned regional area(s). The incumbent provides technical support in the diagnosis of operational and/or technical issues of applicable equipment. The Field Service Technician performs all responsibilities in compliance with company policies and procedures intended to meet health and safety, compliance and regulatory guidelines.

Requirements

• Minimum 4 – 6 years of related experience.
• Valid driver’s license required.
• Strong computer skills with demonstrated proficiency in word processing, spreadsheet, database and email applications.
• Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact.
• Strong oral and written communication skills to effectively communicate with diverse audiences.
• Participation in the District On Call Technician (DOCT) and National After Hours On Call Technician (NACT) call rotations required.
• Must be available for inclusion in a rotating 24-hour call coverage schedule.
• Must be available to work overtime as required.
• Exposure to blood borne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 70 pounds.
• Extensive travel may be required.
• High School Diploma required; Associate’s Degree desirable; and Bachelor’s Degree strongly preferred.

Nice To Haves

• Prior experience in a dialysis and/or hospital environment preferred.

Responsibilities

• Performs all assigned equipment installation, service and/or maintenance in compliance with company policies and procedures.
• Provides high level technical in-service support for cross-divisional teams and/or customers as requested.
• Handles various confidential patient and/or health information in compliance with company policies and procedures, HIPAA, and other regulatory requirements.
• Ensures data accuracy and integrity within applicable systems throughout the documentation process of all completed services performed.
• Processes applicable documentation and corresponding parts in compliance with company policies and procedures on a routine basis.
• Maintains field service inventory in compliance with management recommendations; ensuring accountability for the usage and/or dispersal of assigned inventory.
• Maintains assigned company vehicle, credit card(s) and other business accounts in compliance with company policies and procedures.
• Contributes to the improvement of ongoing operations within the assigned function(s) to maximize efficacy and efficiency in alignment with company goals and objectives.
• May be required to provide cross-coverage of additional regional area(s) to meet business needs.
• Assists with various projects as assigned by direct supervisor.
• Other duties as assigned.
• Additional responsibilities may include focus on one or more departments or locations.

Benefits

• This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees