Field Service Technician
About The Position
This is a Technician role. Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. See also, Field Support - In-House Services / Repair focus if responsible for performing services and repairs od company's products without traveling to client sites.
Responsibilities
- Performs client-site servicing, repair and/or installation of company product(s).
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Serves as customer contact on technical and service related problems.
- Diagnoses mechanical, hardware, software and systems failures using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime.
- Prepares reports for analysis of product failure trends and service ability issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
