Field Service Technician

Pregis•Minneapolis, MN

27d•$60 - $70•Remote

About The Position

Reporting to the Field Services Manager, the Field Service Technician’s primary function is the installation, repair, maintenance and management of both Pregis Packaging and Sharp Systems/Equipment, with predominate focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.

Requirements

Associate’s degree or equivalent from 2-year college (preferred)
At least 5 years of related experience and/or training (preferred)
Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics
Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude
Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels
Ability to work successfully with little to no direct supervision
Effective time management and cost control skills
A clean driving record is required (company car is provided)
Availability to travel daily Monday to Friday within an assigned territory
Ability to occasionally lift or move up to 50 lbs
Familiarity with Microsoft Office applications.
Walking extended distances
Standing for extended times up to 75% of the day
This role requires up to 50% travel

Responsibilities

Deliver in-field support and optimize material delivery systems.
Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
Conduct hands-on demonstrations of Pregis systems and delivered end-user training on operational procedures and preventative maintenance.
Troubleshot film, consumable, and machinery issues while generating detailed quality control reports.
Ensure timely and thorough completion of all service-related documentation
Perform thorough system inspections and advises clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
Functions as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
Maintains accuracy and completeness in the preparation of all required documentation.
Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.
Executes debugging and correction of operating procedures and mentors others in troubleshooting methodologies.
Coordinates and facilitates field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.
Maintains precise and current records for all co-managed parts and tool inventories.
Consistently adheres to full compliance with established financial and operational policies and procedures.
Available to travel upon request to provide support at other service locations across North America.
Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.