FIELD SERVICE TECHNICIAN

Ariston Group•Providence, RI

26d•Onsite

About The Position

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business. The Boiler Field Service Technician is responsible for the on-site installation, inspection, maintenance, troubleshooting, and repair of boiler systems, including hot water boilers, burners, controls, pumps, valves, and related hydronic components. This role ensures boiler systems operate safely, efficiently, and in compliance with applicable codes, manufacturer specifications, and regulatory requirements. The technician serves as the primary boiler technical representative in the field and is accountable for accurate diagnostics, proper combustion setup, burner tuning, control calibration, and safe operation of pressure vessels and fuel systems. Responsibilities include performing preventative maintenance, combustion analysis, safety testing, and system startups and shutdowns, as well as identifying performance or safety issues and recommending corrective actions. Additional responsibilities include documenting all service activities, maintaining tools, test instruments, and service vehicles, adhering strictly to safety protocols and lockout/tagout procedures, and communicating clearly with customers regarding boiler condition, repairs, and operational recommendations. The Boiler Field Service Technician is ultimately responsible for minimizing system downtime, ensuring reliable heat and steam production, and upholding the company’s standards for safety, quality, and customer satisfaction.

Requirements

In-depth understanding of hot water boiler operation
Knowledge of hydronic systems, including pumps, expansion tanks, heat exchangers, and piping configurations
Ability to identify and resolve flow, pressure, and temperature-related issues
Expertise in gas, oil, and dual-fuel burners
Ability to perform combustion analysis and burner tuning for optimal efficiency and emissions
Understanding of fuel trains, gas valves, regulators, safeties, and flame safeguard systems
Proficiency with boiler control systems, including pressure/temperature controls, limit switches, and safety interlocks
Ability to read and interpret electrical schematics and wiring diagrams
Experience troubleshooting low- and high-voltage control circuits
Understanding of boiler water chemistry, blowdown procedures, and scale/corrosion prevention
Ability to recognize water quality issues affecting boiler performance and longevity
Strong knowledge of boiler safety devices, including low-water cutoffs, pressure relief valves, and flame safeties
Familiarity with applicable codes and standards (ASME, NBIC, NFPA, local jurisdiction requirements)
Experience with lockout/tagout, confined space, and hot work procedures
Proficiency using combustion analyzers, multimeters, manometers, and pressure/temperature gauges
Ability to systematically troubleshoot mechanical, electrical, and control-related failures
Ability to accurately document service work, inspections, combustion readings, and corrective actions
Experience following manufacturer service procedures and maintenance schedules
State or Local Boiler Operator / Boiler Technician License
EPA Section 608 Certification (where applicable)
Valid Driver’s License with acceptable driving record
BS/BA Degree in technical field or equivalent experience
Minimum 7-10 years’ experience in HVAC, hydronic heating and water heating products, with advanced knowledge of boilers
Excellent writing, communication and organizational skills.
Attention to detail
Strong interpersonal and teamwork skills
Proficient computer skills using Excel, PowerPoint and Word

Nice To Haves

Stationary Engineer License
Journeyman/Master HVAC License
Gas Fitter License
Oil Burner Technician Certification
ASME / NBIC Awareness Training
OEM Boiler Manufacturer Certifications
OSHA 10 or OSHA 30
Lockout/Tagout (LOTO) Training
Confined Space Entry Certification
Hot Work Permit Training
Combustion Safety & Flame Safeguard Training

Responsibilities

On-site installation of boiler systems
Inspection of boiler systems
Maintenance of boiler systems
Troubleshooting of boiler systems
Repair of boiler systems
Accurate diagnostics
Proper combustion setup
Burner tuning
Control calibration
Safe operation of pressure vessels and fuel systems
Performing preventative maintenance
Combustion analysis
Safety testing
System startups
System shutdowns
Identifying performance or safety issues
Recommending corrective actions
Documenting all service activities
Maintaining tools, test instruments, and service vehicles
Adhering strictly to safety protocols and lockout/tagout procedures
Communicating clearly with customers regarding boiler condition, repairs, and operational recommendations
Minimizing system downtime
Ensuring reliable heat and steam production
Upholding the company’s standards for safety, quality, and customer satisfaction