Field Service Technician

Technical Equipment Sales • Cleveland, OH

4d • Onsite

About The Position

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.
Summary of Responsibility:
The Field Service Technician is responsible for the installation, repair and maintenance of machine tool equipment, controls (Fanuc, Siemens, etc.) and other components purchased by customers. This position works independently to ensure the highest level of quality and customer service satisfaction.

Requirements

• An associate’s degree in a related field is preferred; High School Diploma/GED from a technical school is required.
• One to three years of experience working with CNC machines and controls.
• Solid written and verbal communication, listening, organization and priority setting skills.
• Basic understanding of electrical, pneumatic and hydraulic schematics, manuals and diagrams.
• Trouble shooting skills and attention to detail with technical aptitude are required.
• Strong understanding of customer satisfaction.
• A valid driver’s license is required.
• Must have access to reliable transportation.
• Ability to travel up to 50% of the workweek; some overnight travel required.
• Must provide basic hand tools for electrical/mechanical repair at own cost.
• Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Able to think quickly, assess a situation and make a sound decision.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls.
• Perform improvements on equipment; perform and promote preventative maintenance on customer machine tool equipment.
• Provide tech support and training to customer
• Troubleshoot and resolve issues with electrical and mechanical components.
• Effectively communicate machine issues, status of installation or status of machine repair to customer. Ensure proper, detailed documentation is completed and submitted to office and customer (i.e. service report, install report).
• Ensure that customer commitments are carried out as planned to ensure complete customer satisfaction.
• Develop and maintain partner relationships with our machine tool vendors and other third-party vendors.
• Exhibit ownership of customer related problems and coordinate with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction.
• Adhere to all company policies, procedures and business ethics codes and ensure
• Perform related duties as required.

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees