Field Service Technician

Bulk Handling Systems•Eugene, OR

19d•Remote

About The Position

The Field Service Technician, reporting to the ONE BHS Service Manager, delivers superior and timely service support to customers worldwide while maintaining the highest level of customer satisfaction in the industry. This position provides technical support for all system components including computer, robotic, electro-mechanical components, mechanical, and pneumatic systems. Additionally, this position is responsible for warranty support, customer training, site inspections, customer expedited service and parts solutions for project installations. This is a remote role where the HQ are located in Oregon or Tennessee with up to 80% travel as required.

Requirements

3-5 years’ experience in a technical role or field service role involving electrical and mechanical systems (or an equivalent combination of education and experience)
Working knowledge of TCP/IP network infrastructure, routing, and general Ethernet topology
Proficiency in MS Office, particularly Word and Excel required
Excellent customer relations and interpersonal relations skills including a high degree of diplomacy
Command of the English language required, and bilingual is a plus
Ability to clearly communicate technical ideas verbally and in writing to various audiences
Strong root-cause analysis and problem-solving skills, high attention to detail
Ability to work effectively in a team environment
Upbeat, positive, high energy with a “can do” attitude; reacts well under pressure
Highest level of reliability and dependability

Nice To Haves

Associate degree preferred
Previous experience in PLC programming and troubleshooting automation equipment preferred but not required
Experience with robotics, specifically ABB, a strong plus

Responsibilities

Travel up to 80% of the time domestically and internationally, both by air and car
Troubleshoot, perform repairs and modifications on mechanical, electrical, or software aspects of equipment at customer sites
Remotely monitor NRT systems to ensure optimal product operations at customer sites
Interface with customers on-site to deliver product and service training
Document all customer related activity including installations, preventive maintenance, and service visits. Will also close all issues prior to departing a customer’s location and ensure any next steps are identified for follow up
Assist in the start-up, installation, and testing of new equipment
Instruct personnel at customer sites on the safety, proper operation, and preventative maintenance of equipment to improve efficiency and customer productivity
Assist with the development and maintenance of technical documentation including operator’s manuals, service manuals and training materials
Capture and provide feedback to R&D, Engineering and Manufacturing groups to improve product performance and serviceability
Provide after-hours and on-call support when assigned
Complete other duties as directed