Field Service Technician
About The Position
Join the area’s largest independent full-line authorized provider of the industry’s top-three manufacturers for copier, printer, and multi-function product (MFP) technology as a Field Service Technician. The Field Service Technician with Ford Office Technologies is a professional who will travel to client locations and provide customer support for the installation and maintenance of network connected copiers, printers, and scanners. This job requires a combination of technical and critical thinking skills. This position is assigned to a territory and also works out of our Connellsville office as needed. Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware. Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system. Diagnose and fixing equipment malfunctions or breakdowns, either on-site or remotely. Provide technical support to customers, answering queries, and resolving issues. Maintain accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation. Troubleshoot: Identifying and resolving technical problems, both proactively and reactively. Safety: Adhering to safety protocols and guidelines while working on-site. Complete required training. Obtain needed certifications especially for new products.
Requirements
- Ensures exceptional customer service.
- Excellent communication ability.
- Comfortable working independently.
- Set goals with little supervision.
- Strong work ethic.
- Desire to achieve success through hard work and commitment.
- Valid driver's license.
- Proof of insurability.
Responsibilities
- Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware.
- Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system.
- Diagnose and fixing equipment malfunctions or breakdowns, either on-site or remotely.
- Provide technical support to customers, answering queries, and resolving issues.
- Maintain accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation.
- Troubleshoot: Identifying and resolving technical problems, both proactively and reactively.
- Safety: Adhering to safety protocols and guidelines while working on-site.
- Complete required training.
- Obtain needed certifications especially for new products.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
