Field Service Technician

Valmont Industries, Inc.

10d

About The Position

The Field Service Technician is responsible for training and supporting dealers/customers regarding questions about installation, troubleshooting and website navigation for AgSense, BaseStation, ICON, Scheduling and Water Delivery products to new and existing customers. This involves consistent customer support and interaction, as well as travel to customer sites to diagnose issues and provide training for ongoing maintenance and resolution of technical issues.

Requirements

• Associates Degree with 5+ years relevant experience or 7+ years of relevant experience
• The ability to solve problems and make decisions effectively
• Valid U.S. driver’s license, passport and ability to travel
• A strong working knowledge of Microsoft office suite
• Must have the ability and personality to calmly deal with de-escalate tense situations in the field and on the phone
• Effectively communicate technical solutions, ideas, and questions
• Must be flexible for overnight travel on short notice. Mostly domestic, and sometimes international
• Must see things through to completion
• Be a self-starter and able to work with minimal supervision

Nice To Haves

• Bachelor’s degree with 3+ years relevant experience
• Farm background
• Previous experience in Ag Irrigation service
• Previous experience in Precision Ag Industry
• Certified Electrician
• Passion and integrity with the drive to excel and deliver exceptional results

Responsibilities

• Supports the development and implementation of new product rollout plans that the Service groups will need for training
• Answer dealer/customer questions regarding installation, troubleshooting and website navigation
• Determine the nature of the call and determine the best path to resolution; either resolve the problem or escalate to Field Service Engineer
• Program modems and keep and maintain database of devices
• Create RMA’s and document warranty claims
• Assist customers inquiries about products and services during high call volume
• Prepares product and/or service reports by collecting and analyzing call data
• In conjunction with Valley service staff, plan and present for technical products suite at Valley Service Schools
• In Field Dealer/Grower visits as necessary
• Provides tech training to dealers, Valley TM’s, and Tech Sales Staff

Benefits

• Healthcare (medical, prescription drugs, dental and vision)
• 401k retirement plan with company match
• Paid time off
• Employer paid life insurance
• Employer paid short-term and long-term disability including maternity leave
• Work Life Support
• Tuition Reimbursement up to $5,250 per year
• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees