Field Service Technician

ITW•Cleveland, OH

13d•$35 - $45•Remote

About The Position

Buehler, a division of Illinois Tool Works, is a leading manufacturer of scientific equipment and supplies for use in material analysis. Over the past 80+ years, Buehler has established sales, manufacturing and laboratory services located throughout North America, Europe and Asia. Comprised of world-class products and brands, such as Wilson Hardness, Buehler continues a long history of providing market-leading technology to support our customers in their sample preparation and material analysis applications. Buehler’s parent company, ITW, is a Fortune 200 global diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. The Company focuses on profitable growth with strong returns across worldwide platforms and businesses. The businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The Field Service Technician holds responsibility for the success of after-sales and warranty service across Ohio, Kentucky, Pennsylvania, and West Virginia. As the main technical contact, the individual manages installations, troubleshooting, servicing, calibrations, and customer training for servo-hydraulic and electro-mechanical systems. This remote position is key to ensuring customer satisfaction and optimal equipment performance. Perform routine preventative maintenance and technical repair support on equipment and systems to ensure optimal performance, and reduce customer downtime Troubleshooting and full diagnostics of mechanical & electrical system failures through the use of schematics, technical diagrams and manuals Provide formal service quotes to customers Conduct full system testing and calibrations after repairs Provide remote technical support via telephone and ticketing system Manage individual service cases regularly to meet departmental metrics and key performance indicators (KPIs) Manage travel expenses in line with ITW guidelines

Requirements

Associate's degree in Electronics, Mechanical Engineering, or related field with 3–5 years of relevant experience, or High School Diploma/GED with 5–7 years of field-based experience in electronic instrumentation maintenance and troubleshooting.
Demonstrated adherence to workplace safety standards and best practices.
Strong diagnostic skills and ability to interpret mechanical drawings and electrical schematics.
Proficient in using hand tools, machine tools, and precision measuring instruments.
Excellent communication, interpersonal, and customer service skills with a professional demeanor.
Flexible and adaptable with strong organizational skills; willing to work outside normal business hours when needed.
Self-motivated with the ability to take initiative, work independently, and solve problems in a fast-paced environment.
Proficiency in Microsoft Office Suite
Valid driver’s license with a clean record.
Ability to travel within the United States up to 70% of the time.

Nice To Haves

experience with Microsoft Navision and Dynamics CRM is a plus.

Responsibilities

Perform routine preventative maintenance and technical repair support on equipment and systems to ensure optimal performance, and reduce customer downtime
Troubleshooting and full diagnostics of mechanical & electrical system failures through the use of schematics, technical diagrams and manuals
Provide formal service quotes to customers
Conduct full system testing and calibrations after repairs
Provide remote technical support via telephone and ticketing system
Manage individual service cases regularly to meet departmental metrics and key performance indicators (KPIs)
Manage travel expenses in line with ITW guidelines