Field Service Technician (Field Based) Philadelphia, PA
About The Position
BD is one of the largest global medical technology companies in the world, with a purpose to advance the world of health™. The company values imagination and passion from its global teams to find transformative solutions. This role, a Field Support Engineer / Field Service Engineer based in the Philadelphia, PA regional area, is field-based. It involves delivering on-site technical support and customer service for pharmacy automation systems in hospital, retail, and long-term-care pharmacy environments. The Field Support Engineer is responsible for break/fix repair, preventive maintenance, system installation support, and customer training, all while ensuring system uptime, SLA compliance, and customer satisfaction.
Requirements
- 3-5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment
- minimum educational requirement of a High School Diploma
- strong proficiency with Microsoft Windows operating systems (versions 2000 through 11) and Microsoft Office Suite
- ability to locate, edit, and manage system configuration files and XML files
- Hands-on experience with computer networking fundamentals including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting skills to ensure optimal system performance.
- Experience with system ghosting, imaging, and re-imaging processes
- strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair
- Proven ability to perform in-depth disassembly and reassembly of complex subsystems
- excellent skills in documenting technical work with clarity and accuracy to maintain comprehensive service records
Nice To Haves
- Associate Degree or equivalent experience in Engineering Technology, Electronics, Mechatronics, IT, or STEM‑related discipline
- Experience supporting automated dispensing systems or pharmacy robotics
- Prior work in regulated healthcare or FDA‑regulated environments
Responsibilities
- Provide expert on-site technical support for BD Parata pharmacy automation and dispensing systems, performing break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.
- Troubleshoot and repair complex systems through hardware diagnostics, mechanical troubleshooting, and electromechanical system repair, maintaining maximum system uptime through proactive issue identification and root-cause analysis.
- Deliver comprehensive technical training to pharmacy staff, ensuring proper system operation while responding to service requests within defined SLA requirements and collaborating with field service teams to resolve complex technical issues.
- Support system implementation and upgrades by assisting Product Implementation Teams with installations, commissioning, and upgrades while meticulously documenting all service activities and technical resolutions in Salesforce Field Service Lightning.
- Participate in regional field coverage rotation, including occasional overnight travel and weekend/holiday/on-call support, while providing valuable product performance feedback to engineering, quality, and management teams to drive continuous improvement.
Benefits
- being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work
- a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day
- a culture in which you can learn, grow, and thrive
- satisfaction in doing your part to make the world a better place
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
