Field Service Technician

kronesinc

61d•$28 - $34

About The Position

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service. We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer. Ready to travel the world on us? Krones Inc. has an incredible opportunity for a motivated and skilled Field Service Technician with a passion for providing top-notch service!

Requirements

5-7 years in-depth knowledge of packaging equipment maintenance and general industrial maintenance techniques.
Familiarity with the metric system and ability to read blueprints.
Ability to succeed in a dynamic team that performs technical work assignments requiring good judgement and critical thinking.
Experience performing preventative maintenance on machinery and systems.
Experience using precision tools.
Ability to complete logs and expense reports in a timely manner.
Communicate effectively with customers to ensure satisfaction.
High flexibility and ability to travel 90-100% of the time.

Responsibilities

Receives trip assignment from inside schedulers then makes travel arrangements to arrive on time according to customer requirements.
Interviews customer to determine machine problems; performs basic troubleshooting on machine functioning; verifies where problem is located.
Performs hands-on electrical and mechanical troubleshooting and repairs on specified Krones Inc. machines to ensure machine is functioning correctly according to specifications; coordinates with customer and Parts department to order any needed parts
Troubleshoots and modifies or edits programs of Programmable Logic Controller’s (PLC).
Audits and documents missing or bypassed safety devices on Krones Inc. machines and replace or repair.
Trains customers for successful operation and maintenance; may show operators how to do changes for different size or format packaging; provides preliminary invoice for customer signature.
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues.
Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job. Periodically inspects customer spare parts inventory and recommends additional parts orders as needed for successful equipment maintenance and operation.

Benefits

Starting wage is $28-$34/hour commensurate with skills and experience.
Looking for overtime? We got your covered!
4 job levels for technicians as well as a variety of other career pathways
Additional pay perks for extended work travel
Per Diem (allowance for meals) per GSA standards – on average $15K per year.
Travel expenses for work covered with company credit card. Also, you can earn travel points for your next vacation.
Annual Service bonus based on performance (eligible after training period and successful completion of auditing to a Level 1 technician; may be prorated).
We offer vacation and sick time, if you are unable to use it all within the year, no problem you will be paid out unused vacation up to 40 hours and all unused sick time.
10 paid holidays with no waiting period.
Competitive benefit package to cover your needs including no premium cost for our dental and vision plan – currently paid by Krones Inc.
Invest day one with Krones Inc. in our 401(k) plan. Company match of 5%.