Field Service Technician

Dover Corporation • Eagle Rock, VA

20d • Onsite

About The Position

MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, Witte and Sikora– eight successful and well-experienced companies have joined forces to become the global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries. Objective The Field Service Technician provides the highest quality on and off-site technical support for the Maag family of equipment to include: plastic pelletizing systems, polymer pump, and filtration systems. Working independently but supported by others, the incumbent is the technical representative to our customers for all product maintenance, installation, and repair issues.

Requirements

• Mandatory High School diploma or equivalent education (additional technical skills a plus)
• Strong mechanical aptitude
• Excellent verbal and written communication skills
• Highly organized and efficient
• Independent self-starter with ability to problem solve and anticipate and avoid issues
• Strong team player, work ethic and commitment to win
• Customer-focused
• 50% - average trip is 5 days in duration; international trips could last up to 4 weeks

Nice To Haves

• Desirable Technical training in electrical systems (single-phase, 3-phase or low voltage systems)
• Technical training on logic circuits, electric motors, gears / mechanical devices
• Multiple language skills
• Min 3 years of experience in a field service role
• Min 3 years of experience using measuring / test equipment including micrometers and multi-meters
• Writing progress and expense report
• Global travel experience
• Experience in plastics processing or rotational molding highly desirable

Responsibilities

• Independently travels nationally and internationally as Gala’s primary technical representative to the customer.
• Interacts with customers on a daily basis to provide solutions to issues
• Conducts yearly follow-up calls to all Gala customers to check up on the customer and Gala machinery
• Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance, and repair activities. Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip, and reporting activities and expenses.
• Provide training to customers in-house at Gala’s facility and at the customer’s location.
• Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
• Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.
• Collaborates with engineering, manufacturing, parts and, equipment sales to develop customer-focused solutions.
• The incumbent considers all interests of quality, accident prevention, and occupational safety as well as environmental safety in a preventive manner within his scope of responsibility and supports the avoidance of damages to people, facilities, assets, materials, and the environment actively.
• The incumbent is obliged to perform tasks requested by management that relate to his position scope or arise from company needs.

Benefits

• Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance ;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED