Field Service Technician
About The Position
Since our founding in 1883, UltraSource has served the processing and packaging equipment needs of thousands of companies worldwide in the meat, poultry, seafood, and dairy industries. Our comprehensive offering includes hundreds of products that enable us to custom tailor equipment solutions that meet the production line objectives, labor goals, budget constraints and brand image of our customers. UltraSource's quality program ensures our products are engineered and produced to meet or exceed our customers' requirements. Reliability, maintainability, and safety are at the forefront of our engineering strategy and support to our dedication to quality. Summary: Provide technical support for equipment in-house and at customer locations including installation, training, repair and customer support.
Requirements
- Certification from college or technical school; or a minimum of 5 years related experience and/or training; or equivalent combination of education and experience.
- Vocational training or apprenticeships in electrical and mechanical skills (specifically schematics and wiring diagrams), industrial control systems, PLC relay logic and 3 phase motors preferred.
- HVAC certification or experience preferred.
- CRM software and MS Office (Word, Excel, Outlook, Forms, Teams)
- Bi-lingual/Spanish capabilities a plus, but not required.
Nice To Haves
- Vocational training or apprenticeships in electrical and mechanical skills (specifically schematics and wiring diagrams), industrial control systems, PLC relay logic and 3 phase motors preferred.
- HVAC certification or experience preferred.
- Bi-lingual/Spanish capabilities a plus, but not required.
Responsibilities
- Performs installations of all product lines at customer's facility to ensure full functionality according to specifications.
- Investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties.
- Coordinate problem resolution with engineering, manufacturing, and other personnel.
- Maintains accurate records of performance reports, expenses, billable hours, and trip reports. Documents cases in CRM database in a timely fashion.
- Provides a communication link between the customer and the company to help ensure that technical support and effective service is provided to the customer.
- Must be able to travel up to 70% of the time, often for multiple consecutive weeks at the customer's site.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
