Field Service Technician (Washington DC)

Life Fitness • Washington, DC

1d • $62,300 - $86,000 • Remote

About The Position

Join us as we empower the world to work out, creating healthier lives together. Are you a hands-on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness/Hammer Strength, you will manage an assigned service territory in the greater Washington DC area visiting commercial and consumer customer locations to diagnose/troubleshoot, repair, and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience – playing a critical role in our mission to bring high-performance, reliable solutions to people, wherever and whenever they work out. This is a remote-based position and, in order to effectively service customers in the region, applicants must live within a 50-mile radius of or be willing to move to the Washington DC area. #LI-Remote Life Fitness/Hammer Strength's Field Service Technicians are responsible for: Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first-time fix rate, etc. Traveling assigned territory, primarily via company-provided van, to efficiently deliver on key metrics, referenced above Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company supplied vehicle in good working order Maintaining accurate service records and reports on equipment problems in the field and completing expense reports in timely fashion. Attending installs and regional trade shows Working in compliance with Life Fitness Health & Safety procedures. Other duties and responsibilities as assigned.

Requirements

• 3+ years proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity
• High school diploma or GED required, Associate's degree in electronics or technical degree preferred
• The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment; you will be working as part of an awesome, broader, but geographically distributed team
• Proficiency diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, etc.
• Ability to build great relationships with internal and external customers
• Strong organization skills, attention to detail, results-oriented, and accountable
• Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner.
• Previous experience with Oracle or another comparable ERP preferred, and basic proficiency with Microsoft Office Suite (Word, Outlook, etc) required
• Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet; Must be able to stand, bend, and/or kneel for up to two hours at a time.
• Must possess a valid state driver's license.
• Ability and willingness to travel up to 85% of time via automobile (and occasionally via airplane).

Nice To Haves

• Previous experience with Oracle or another comparable ERP preferred, and basic proficiency with Microsoft Office Suite (Word, Outlook, etc) required
• High school diploma or GED required, Associate's degree in electronics or technical degree preferred

Responsibilities

• Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance
• Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site
• Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first-time fix rate, etc.
• Traveling assigned territory, primarily via company-provided van, to efficiently deliver on key metrics, referenced above
• Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company supplied vehicle in good working order
• Maintaining accurate service records and reports on equipment problems in the field and completing expense reports in timely fashion.
• Attending installs and regional trade shows
• Working in compliance with Life Fitness Health & Safety procedures.
• Other duties and responsibilities as assigned.

Benefits

• Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility).
• Collaborative environment fostering teamwork and accountability.
• Comprehensive wellness benefits
• Superior employee purchase program for Life Fitness/Hammer Strength brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc.
• a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED