Field Service Technician

MIRATECH Corporation•Reno, NV

48d•Onsite

About The Position

This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions of this position are commissioning new SCR equipment; preventive maintenance, troubleshooting and repair of existing SCR equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment.

Requirements

Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
Proficiency with AC and DC Circuits including Relay Logic
Sharp analytical mind with an interest in engines, controls, and emissions
Enthusiasm to learn and become an expert
Demonstrated ability to make independent decisions and work in a loosely structured environment
Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
Excellent problem solving skills
Initial assignment may require full-time residence at a single customer site with 24/7 on-call availability for the duration of the contract. Following completion of the site assignment, travel requirements will align with standard Field Service Technician expectations (50-75% overnight travel).
3-7 years prior field service technician experience or equivalent knowledge, skills, and abilities.
Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.
Must possess valid driver's license
Must possess a passport or have the ability to obtain one

Responsibilities

Commissioning the total system scope supplied by MIRATECH on new installations
Perform routine maintenance and service on existing products
Provide telephone support to customers including troubleshooting and replacement parts identification
Site coordination and project meetings
Post-commissioning customer training on operations and maintenance
Daily reports to customers and internal staff while in the field
Follow up customer calls after service work completion
Keep up-to-date on company products and services
Plan own work schedule efficiently
Maintain test equipment and special tools calibration
Serve as MIRATECH's primary on-site technical representative at a designated customer facility for the duration of the assigned contract.
Provide immediate on-site response to alarms, system faults, and performance deviations on a 24/7 on-call basis during the dedicated site assignment.
Develop in-depth knowledge of the assigned site's equipment configuration, operating conditions, and historical performance trends.
Maintain continuous operational readiness of MIRATECH equipment at the assigned site, ensuring maximum uptime and emissions compliance.
Coordinate with MIRATECH Product Support and Engineering teams for escalation of complex technical issues.
Upon completion of the dedicated site contract, transition to standard Field Service Technician travel requirements (50-75% overnight travel).