Field Service Technician - Cincinnati OH Metro area
About The Position
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.A Brief OverviewProvides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.This role supports Cincinnati OH Metro Market
Requirements
- 2-5 years' work experience in IT related repair field
- Experience with IT Networks, Point of Sale Systems (POS), printer repair, computer repair, etc.
- Must be able to lift and carry up to 70 pounds regularly
- Must be comfortable working on ladders and at elevated heights in accordance with safety protocols
- Working knowledge of problem solving and decision-making skills
- High School Diploma
Nice To Haves
- Technical Certifications
- Technical Degree
- Previous field service technician work
Responsibilities
- Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
- Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
- Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
- Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
- Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
- Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
- Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
- Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
