Field Service Technician

JBT Corporation • Lakeland, FL

18d • Onsite

About The Position

JBT Marel is one of the largest solutions providers to the global food processing industry. The largest food processors within the fruit, vegetable, meat, poultry, seafood, and bakery industries. JBT Marel offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes:
We have competitive health and welfare benefits and more!
Three options of medical coverage through United Healthcare
Two options of dental coverage through Delta Dental
Vision coverage through VSP
Paid holidays
Paid vacation
Company paid Short Term Disability, Long Term Disability, and Life Insurance
401(k) retirement plan with company match - up to 6.5%
Tuition Reimbursement (eligible after 2 years)
Employee discounts on products and services like event tickets, personal cell phone service, car insurance, and more

The Opportunity ...

Responsibilities:
The Field Service Technician will be responsible for the customer site installation and commissioning of equipment, as well as training, retrofits, service, and preventative maintenance. Projects will vary in length between a few days to 4 weeks. When not at customer locations, Field Service Technicians are responsible for platform testing, customer support, and in-house support of other departments.
· Participate and complete all required training including assigned training at domestic and international locations.
· Proactively perform maintenance with independently responsible on JBT Marel’s leased equipment as directed by Service Supervisor and/or Service Manager.
· Perform maintenance on customer owned equipment withing scope of JBT Marel’s responsibility.
· Prevent customer downtime due to failure of JBT Marel’s leased equipment at customer’s plant.
· Performing calibration of JBT Marel’s leased and sold equipment and automation systems.
· Maintain parts inventory for leased equipment, including GMS updates, placing parts orders, and report shortages in orderly organized stockroom.
· Timely submit any reports to JBT Marel and customer as directed by the Service Manager.
· Assist in the installation of equipment.
· Manage equipment overhauls, on sold and leased equipment, to JBT Marel and customer standards and completed within a timely schedule.
· Work closely with all JBT Marel departments to assure that we maintain good communication from the customer site to JBT Marel.
· Promote and maintain a positive business relationship with customer to keep open productive relationship for the advancement of JBT Marel’s brand and reputation.
· Maintain professional standards by observing all customer specific regulations and rules including safety and personal conduct items.
· Gain and have knowledge of customer’s leased and sold equipment that is used in the citrus processing, cleaning, sterilizing, and filling operations.
· Attend customer meeting regarding operation of juice room and related equipment.
· Report all opportunities for sales to Service Manager and Sales Director

Requirements

• 3+5 years of experience in a Field Service Technician capacity, preferred.
• AS, AAS, or equivalent education/work experience.
• Be willing to travel as requested by supervisor or required to perform job expectations.
• Carry a company-provided cell phone at all times in the event of customer emergency.
• Available for emergency calls 24 hours.
• Available to work up to 12 hours per day, 7 days per week.
• Must have valid HI driver’s license within 3 months of assignment to customer plant
• Keep JBT Marel vehicle clean and maintenance up-to-date.
• Willing to accept other job tasks assigned by Service Manager or direct supervisor.
• Project proper image of self and JBT Marel.
• Able to provide own hand tools.
• Able to work independently.
• Communicate all issues in a timely manner to supervisor and/or Service Manager.

Responsibilities

• Participate and complete all required training including assigned training at domestic and international locations.
• Proactively perform maintenance with independently responsible on JBT Marel’s leased equipment as directed by Service Supervisor and/or Service Manager.
• Perform maintenance on customer owned equipment withing scope of JBT Marel’s responsibility.
• Prevent customer downtime due to failure of JBT Marel’s leased equipment at customer’s plant.
• Performing calibration of JBT Marel’s leased and sold equipment and automation systems.
• Maintain parts inventory for leased equipment, including GMS updates, placing parts orders, and report shortages in orderly organized stockroom.
• Timely submit any reports to JBT Marel and customer as directed by the Service Manager.
• Assist in the installation of equipment.
• Manage equipment overhauls, on sold and leased equipment, to JBT Marel and customer standards and completed within a timely schedule.
• Work closely with all JBT Marel departments to assure that we maintain good communication from the customer site to JBT Marel.
• Promote and maintain a positive business relationship with customer to keep open productive relationship for the advancement of JBT Marel’s brand and reputation.
• Maintain professional standards by observing all customer specific regulations and rules including safety and personal conduct items.
• Gain and have knowledge of customer’s leased and sold equipment that is used in the citrus processing, cleaning, sterilizing, and filling operations.
• Attend customer meeting regarding operation of juice room and related equipment.
• Report all opportunities for sales to Service Manager and Sales Director

Benefits

• Three options of medical coverage through United Healthcare
• Two options of dental coverage through Delta Dental
• Vision coverage through VSP
• Paid holidays
• Paid vacation
• Company paid Short Term Disability, Long Term Disability, and Life Insurance
• 401(k) retirement plan with company match - up to 6.5%
• Tuition Reimbursement (eligible after 2 years)
• Employee discounts on products and services like event tickets, personal cell phone service, car insurance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree