Field service technician-Agua Dulce,Texas
About The Position
Caffeinated Coffee Repairs is seeking a passionate individual with a love for coffee to join their team as a Service Technician. The company performs service calls, preventative maintenance, and installations of various coffee equipment, including espresso machines, brewers, and grinding equipment, for customers nationwide. New hires will initially ride along with a certified technician and then enroll in a certification class. Once trained and certified, technicians will work independently with a company vehicle, though team support is emphasized. The role involves working with advanced equipment requiring troubleshooting and maintaining strong customer interaction and satisfaction. No prior technical experience is required, but a genuine enthusiasm for coffee and a willingness to learn are essential.
Requirements
- Service mindset and passion for seeking customer satisfaction.
- Ability to work independently and as part of a team.
- Must enjoy coffee, tasting
- Smartphone proficiency for inventory management, scheduling, and other tasks.
- Must be able to lift 50 lbs. without assistance.
- Valid driver's license with a clean driving record.
- Must maintain a reliable smartphone capable of accessing required training, scheduling, and communication tools.
- Must have reliable transportation to and from work and training during the initial training period.
Nice To Haves
- Previous experience repairing appliances
- Experience as a barista
Responsibilities
- Repair commercial espresso, coffee brewing, coffee grinding, and water systems throughout an assigned territory
- Foster strong customer relationships and inspire loyalty through professional and reliable service adhering to safety standards.
- Meet Service Level Agreement (SLA) requirements by conducting thorough inspections, timely maintenance, and accurate paperwork completion.
- Diagnose and troubleshoot equipment issues.
Benefits
- Competitive base pay based on experience and certifications.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K Match.
- Paid Time Off (PTO) accrued based on hours worked and available for use after the initial eligibility period. PTO may be used for vacation, personal time, or sick leave in accordance with company policy.
- Professional and career development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
