Field Service Technician

TOTAL WAREHOUSE INC•Phoenix, AZ

25d

About The Position

Under the direct supervision of the Service Manager, the Field Service Technician is responsible for performing periodic maintenance, repair, replacement, and limited troubleshooting on various models of forklifts and competitive material handling equipment. This position will interface with customers daily and continuously establish and maintain lifetime relationships by listening to customers and satisfying their equipment service needs.

Requirements

High school diploma or equivalent.
3 to 5 years prior mechanical experience in lift truck repair, automotive, large equipment or related industry or related trade school education.
Valid driver's license, good driving record, and ability to safely operate lift trucks.
Excellent mechanical repair skills.
Excellent analytical and problem-solving skills.
Ability to visually diagnose mechanical issues.
Proficient with computer diagnostic equipment and software.
Ability to read service and repair manuals.
Ability to perform repairs in a timely fashion.
Ability to read work orders.
Able to read and understand electrical and hydraulic system schematics.
Able to repair, or replace major system components, including circuit boards and other electrical parts, hydraulic, mechanical, L.P. systems, power steering and transmissions, engines with limited supervision.
Excellent verbal and written communication skills.
Ability to work at a fast pace and under pressure.

Responsibilities

Troubleshoot, diagnose, and repair all makes of lift trucks and components.
Perform all assigned Planned Maintenance (PM) on customer lift trucks.
Perform proper PM’s and engine tune-ups on most makes of equipment without supervision in a timely manner.
Operate service van in a clean, safe, and secure manner following all required safety rules for the job.
Assist with training/mentoring apprentice mechanics through on-the-job training.
Follow all safety procedures in performing work as well as company policies.
Always demonstrate exceptional customer service skills by interfacing with clients in a professional manner.
Properly identify and order all necessary replacement parts.
Test lift equipment to ensure repairs were completed correctly.
Ensure batteries for electric forklift trucks are fully charged.
Inspect lift equipment to ensure that it is working properly and safely.
Use TW Mobile application to process service calls by entering service order details in a timely manner. Ensure all work order details are accurate, such as work description, time tracking hours, tech notes, tech recommendations, service images, service checklist, and required parts.
Perform other duties as assigned.